Privacy Policy

Joanne Mullins is committed to protecting your privacy and confidentiality at all times.

Any personal data provided by you to the Joanne Mullins through any means (verbal during a session or during a telelphone calle, written in texts or emails or by your use of my website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from me.

From time to time Joanne will update this policy.  If she makes any substancial changes she will notify you.

What information does Joanne collect?

  • Session Requests– Registering with us to request a discovery or a full session can can be done online, via email, telephone or in person. Our request process involves providing us with your name, address, telephone numbers and email address. We may also request information on your availability, issues, and other details which Joanne deems relevant to your session.
  • Discovery Sessions– At a discovery sesison Joanne will ask about the issues affecting you now and your current life circumstances.  Joanne may also ask about your background and family history, if she deems it relevant.
  • Full Sessions – Joanne will ask relevant questions related to the issue or issues that you are seeking assistance with.
  • Website – Joanne uses Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. is subject to their own Privacy Policies.
  • Other Forms – The information you give us on our forms (including all enquiry and application forms) may include your name, email address, phone number and other messages to us.

What does Joanne use your information for?

We use information held about you in the following ways:

  • To provide clients with the professional sessions requested from us.
  • To notify you about changes to your appointments and other changes to Joannes services.
  • To seek feedback from you on your experience of having a session with Joanne.
  • To improve our service to ensure that it is provided in the most effective manner for you.
  • To administer our service, including the arrangement of appointments and the handling of payments.
  • To keep in touch with those who consent to this
  • To fulfil Joanne’s legal and professional obligations.

What information does Joanne share?

Joanne will not share any information about you with other organisations or people, except in the following situations:

  • Consent – Joanne may share your information with other professionals at your request.
  • Serious harm – Joanne may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
  • Compliance with law – Joanne may share your information where she is required to by law..
  • As part of the backups of encrypted data processed and held by professional IT security companies.

Your rights

You have the right to ask Joanne to provide a copy of the information held by her in her records. You also have the right to requireJoanne to correct any inaccuracies in your information. If you would like to do this, please contact her using our contact form.

You may withdraw your consent for Joanne to hold and process your data at any time.  However, if you do this while actively receiving sessions, your sessions would have to end.  You can withdraw your consent by contacting Joanne using her contact form.

Cookies

Joanne does not use cookies to collect any personal information on herwebsite, or to share your browsing behaviour with any third party except:

  • Google Analytics – Like hundreds of thousands of websites you visit, Joanne uses Google Analytics to collect generic, anonymous data from all visitors to monitor how her website is used. This data is shared with Google in return for the service they provide.
  • Cookie Notice – Ironically, the law requires that you receive a notification about her use of cookies, and so we have to use another set of cookies specifically and only to collect the information that you have seen this notice and agreed to it.